Frequently Asked Questions

FAQ

Find answers to your most common questions about Chewtrue treats, feeding, and orders.

Our Products & Ingredients

Discover the heart of Chewtrue—pure, natural elements hand-selected to nourish your pet with genuine care, ensuring every bite reflects our commitment to wholesome, additive-free joy.

We use only 100% natural, human-grade ingredients, such as fresh meats, fruits, vegetables, and herbs—sourced responsibly with no artificial additives, preservatives, sugars, or deep processing. Every recipe is crafted to deliver optimal nutrition and irresistible flavor.

Feeding & Care

Empower your bond with tailored guidance on how to integrate our treats into your pet's routine, fostering health and happiness through simple, loving practices rooted in nature's best.

Store in a sealed bag or airtight container, away from moisture and direct sunlight. Refrigeration can extend freshness, but it's not required. Avoid humidity to prevent spoilage.

Ordering & Shipping

Experience seamless convenience as we deliver our handmade delights straight to your door, with transparent processes that prioritize freshness and your pet's eager anticipation.

Every ChewTrue order is freshly prepared after purchase.

  • Production time: ~10 days
  • Shipping time: ~5 days
  • Total expected time: around 15 days from order placement to delivery

Once your order ships, you’ll receive a tracking number by email so you can follow your package all the way to your doorstep.

Support

We're here for you every step of the way, offering dedicated assistance to make your Chewtrue journey as warm and worry-free as the love you share with your furry companion.

We're confident in our treats, but if you're not satisfied, unopened products can be returned within 14 days. Contact support@chewtrue.co for a return label—refunds processed quickly, minus shipping.

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